Privacy Policy

We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources. More detail is provided below.

Information You Provide

• Profile Information. We collect information that you provide when you set up an account, such as your email address and/or telephone number, and password. You can add other information to your profile, such as a nickname, bio or a profile photo.
• User Content. When you interact with our Service, we collect text, audio, uploaded files, feedback, chat history, or other content that you input or otherwise provide to our Service ("User Content"). We request that you abstain from disclosing personal information, including passwords, credit card numbers, or other confidential data during chat interactions.
• Memory Ai. Information you enable in the "User Memory" feature for personalized AI responses.
• Surveys, Research, and Promotions. We collect information you provide if you choose to participate in a survey, research, promotion, contest, marketing campaign, or event conducted or sponsored by us.
• Information When You Contact Us. When you contact us, we collect the information you send us, such as proof of identity, feedback or inquiries about your use of the Service or information about possible violations of our Terms of Service or other policies.

Automatically Collected Information

• Technical Information. We collect certain device and network connection information when you access the Service. This information includes your device model, operating system, IP address, and system language. We also collect service-related, diagnostic, and performance information, including crash reports and performance logs through Firebase Crashlytics. We automatically assign you a device ID and user ID. Where you log-in from multiple devices, we use information such as your device ID and user ID to identify your activity across devices to give you a seamless log-in experience and for security purposes.
• Location Information. We automatically collect information about your approximate location (e.g. country, state, or city) based on your Technical Information (such as IP address).
• Usage Information. We collect information about how you engage with the Service, including information about the content you view, the duration and frequency of your use, your search history and your settings through Firebase Analytics.
• Content Characteristics and Features. We detect and collect characteristics and features about the text and content that are part of your User Content. We do this, for example, for content moderation and to provide appropriate output.
• Inferred Information. To provide a more personalised interaction with the chatbots, we may infer your attributes and interests based on your User Content and other information collected when you use our Service. We also use these inferences, for example, to keep the Service safe, and for content moderation.
• Payment Information. When you make a payment on or through the Service (e.g. purchasing a Pro subscription), we collect information about the payment, such as the date and time of transaction, currency and transaction amount. We do not collect your payment card information – that is processed by Google Pay through the Google Play Store.

Information From Other Sources

• Log-in, Sign-up, or Linked Services. Where available, if you choose to sign-up or log-in to the Service using a third-party service such as Google, or link your account to a third-party service, we may collect information from the service, such as access token.

We use your information to operate, provide, develop, and improve the Service, including for the following purposes:

• Provide and administer the Service, such as enabling you to chat with various AI chatbots, to use different features and tools, and provide user support. If you choose to have a more personalised experience, your historical conversations and User Memory can be accessed by the chatbots to better inform the output responses.
• Enforce our Terms, and other policies that apply to you. We review User Content and other information to protect the safety and well-being of our community.
• Notify you about changes to the Services and communicate with you.
• Maintain and enhance the safety, security, and stability of the Service by identifying and addressing technical or security issues or problems (such as technical bugs, spam accounts, and detecting abuse, fraud, and illegal activity).
• Review, improve, and develop the Service, including by monitoring interactions and usage across your devices, analyzing how people are using it, and by training and improving our technology.
• Promote the Service or third party services through marketing communications, contests, or promotions.
• Comply with our legal obligations, or as necessary to perform tasks in the public interest, or to protect the vital interests of our users and other people.

Use of Third-Party AI Services

SerbaChat leverages third-party AI service providers, such as OpenRouter, to deliver chatbot features. As part of this, your chat inputs and interactions (User Content) may be sent to these external services for processing. These providers handle your data in accordance with their own privacy policies and security measures. SerbaChat encourages users to avoid sharing sensitive personal data during use. SerbaChat itself is committed to protecting your privacy and follows strict data handling standards.

Service Providers

We engage service providers that help us provide, support, and develop the Service and understand how it is used. We share Information You Provide, Automatically Collected Information, and Information From Other Sources with these service providers as necessary to enable them to provide their services. For example:

• Large Language Models: We use third-party large language models accessed through services like OpenRouter to provide chatbot services for you. This includes models from providers such as OpenAI (ChatGPT), Anthropic (Claude), Google (Gemini), Meta (Llama), and other AI model providers. When you provide User Content, we share that content with these large language models to generate output responses. We request that you abstain from disclosing sensitive personal information, including passwords, credit card numbers, or other confidential data during chat interactions.
• Cloud Storage Providers: We use cloud storage services to securely store your account information,report message
• Analytics Services: We use Firebase Analytics and Firebase Crashlytics to help us understand how users interact with our Service, identify technical issues, and improve the Service.
• Payment Processing: We use Google Play Store for subscription billing and payment processing. Google processes your payment information according to their privacy policy.

Our Corporate Group

As our Service grows, certain entities within our corporate group may process Information You Provide, Automatically Collected Information, and Information From Other Sources for us, as necessary to provide certain functions, such as storage, content delivery, security, research and development, analytics, customer and technical support, and content moderation.

Others

We share your information in other limited scenarios as follows:

• Users of Our Analytics Services. We provide aggregated statistics and insights to help understand how people are engaging with the Service. We create this aggregate information using Information You Provide and Automatically Collected Information.
• Corporate Transactions. Your information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of all or a portion of our business.
• Legal Obligations and Rights. We may access, preserve, and share the information described in "What Information We Collect" with law enforcement agencies, public authorities, or other third parties if we have good faith belief that it is necessary to:
  • Comply with applicable law, legal process or government requests;
  • Protect the rights, property, and safety of our users and others, including to protect life or prevent imminent bodily harm;
  • Investigate potential violations of and enforce our Terms or any other applicable terms, policies, or standards;
  • Detect, investigate, prevent, or address misleading activity or other illegal activity.
• With Your Consent. We may share personal information with the proper authorization or to provide the service you have requested or authorized.

What We Don't Do

We do not sell your personal information to third parties for marketing purposes. We do not share your data with advertisers or data brokers.

Depending on where you live, you may have certain rights with respect to your personal information, such as a right to know how we collect and use your personal information. You may also have a right to access, change, oppose, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others.

Please contact us by emailing serbachat.app@gmail.com if you would like to exercise any of your rights. We will respond to your request consistent with applicable law and subject to proper verification.

Once you choose to delete your account, you will not be able to restore conversations of the content or information (including, but not limited to, your conversations, ai memory) in connection with your account.

If you have registered for an account, you may also access, review, and update certain personal information that you have provided to us by logging into your account and using available features and functionalities.

You can opt out of marketing or advertising emails by using the "unsubscribe" link or mechanism noted in marketing or advertising emails.

Security of your information is important to us. We maintain appropriate technical, administrative, and physical security measures that are designed to protect your information from unauthorized access, theft, disclosure, modification, or loss. We regularly review our security measures to consider available new technology and methods.

For security and privacy reasons, we request that you abstain from disclosing personal information, including passwords, credit card numbers, or other confidential data during chat interactions. Our commitment to safeguarding your privacy is unwavering, but the security of personal information also relies on safe user practices.

Third-party content. We may share your data with third parties and the Service may contain links to policies, functionality, or content maintained by third parties we do not control. We are not responsible for the privacy practices of third parties and the information practices of these third parties are not covered by this Privacy Policy.

We retain information for as long as necessary to provide the Service and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Service, and enhancing its safety, security and stability), and for the exercise or defense of legal claims.

The retention periods will be different depending on the type of information and the purposes for which we use the information. If you violate our Terms, we may remove your Profile Information and/or User Content from public view immediately but keep your information as necessary to process the violation and as long as permitted by the applicable law.

The personal information we collect from you may be stored on a server located outside of the country where you live. Where we transfer any personal information out of the country where you live, including for one or more of the purposes as set out in this Policy, we will do so in accordance with the requirements of applicable data protection laws.

The Service is not directed at children under the age of 13. If you believe that we have personal information about or collected from a child under the age of 13, please contact us at serbachat.app@gmail.com.

The AI responses generated through our Service are provided by third-party AI models and may contain inaccuracies, biases, or errors. We do not control the content generated by these AI models. The output is provided for general information and reference purposes only and is not intended to amount to information or advice on which you should rely.

You should evaluate the accuracy of any output as appropriate for your use case. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the output. We make no representations, warranties, guarantees or conditions that any output is authentic, accurate, verifiable, reliable, complete or up-to-date.

Output generated for you is not unique. The chatbots may generate the same or similar output for different users.

We may amend or update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you of any material changes to this policy by updating the "Last Updated" date at the top of the new Privacy Policy, posting the new Privacy Policy, or providing any other notice required by applicable law. We recommend that you review the Privacy Policy from time to time to stay informed of our privacy practices.

Questions, comments and requests regarding this Privacy Policy should be addressed to: serbachat.app@gmail.com

If you are using our services in Indonesia, the following additional terms apply in accordance with Indonesian law:

• This Privacy Policy is governed by Indonesian law, including Law No. 27 of 2022 on Personal Data Protection.
• You have the right to access, correct, and request deletion of your personal data in accordance with applicable Indonesian regulations.
• We will store your data on servers that may be located outside Indonesia. By using our Service, you consent to this cross-border data transfer.
• Any disputes arising from this Privacy Policy shall be resolved in accordance with Indonesian law and jurisdiction.

If you are using the Services in the EEA, Switzerland or the UK (the "European Region"), the following additional terms apply:

Legal bases for processing

We use your personal data only as permitted by law. Our legal bases for processing include:

• Contractual necessity: To provide the Service to you and perform our contract with you.
• Legal obligations: To comply with applicable laws and regulations.
• Legitimate interests: To improve our Service, ensure security, and conduct research (where not overridden by your rights).
• Consent: Where you have provided consent for specific purposes.
• Vital interests: To protect your life or the life of others in emergency situations.

International data transfers

If you normally reside in the European Region, the personal data that we collect about you may be further transferred to, and stored at, a destination outside of the European Region. These transfers are made pursuant to appropriate safeguards, such as adequacy decisions or standard data protection clauses adopted by the European Commission. If you wish to enquire further about these safeguards, please contact us at serbachat.app@gmail.com.

Your rights

You have the following rights:

• The right to request free of charge (i) confirmation of whether we process your personal data and (ii) access to a copy of the personal data retained;
• The right to request proper rectification or erasure of your personal data or restriction of the processing of your personal data;
• The right to data portability - to receive your personal data in a structured, commonly used and machine-readable format;
• The right to withdraw your consent at any time (where processing is based on consent);
• The right not to be subject to automated individual decision-making, including profiling;
• The right to object to processing based on legitimate interest;
• The right to object to processing your personal data for direct marketing purposes;
• The right to lodge complaints before your local data protection authority.

Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details. Please send an email to us if you would like to exercise any of your rights at serbachat.app@gmail.com.

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information, so there is no need to opt-out of such sales.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, contact us at serbachat.app@gmail.com.

By using SerbaChat, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.