Terms of Service

Welcome to SerbaChat (the "Service")! SerbaChat is a service that enables you to explore and interact with AI chatbots powered by third-party Large Language Models ("LLMs") accessed through services like OpenRouter.

SerbaChat is provided by an individual developer based in Central Java, Indonesia (email: serbachat.app@gmail.com) ("we", "us", "our"). For purposes of these Terms, "you" and "your" means you as the user of the Services.

You are reading these Terms of Service ("Terms"), which govern the relationship and serve as an agreement between you and us and set forth the terms and conditions by which you may access and use the Service and our related applications, products, services, software, tools, content and documentation (collectively, the "Services").

Our Services are provided for personal and non-commercial use. We make no warranty that the Services are available or will continue to be available in certain jurisdictions. The functions or features of the Services may also vary in different jurisdictions.

These Terms form a legally binding agreement between you and us. Please take the time to read them carefully.

By accepting these Terms, you confirm that you can form a binding contract with us, that you accept these Terms and that you agree to comply with them. Your access to and use of our Services is also subject to our Privacy Policy, the terms of which can be found directly on the Service. By using the Services, you also agree to be bound by our Privacy Policy.

If you do not agree to these Terms, you must not access or use our Services.

If you are accessing or using the Services on behalf of a business or entity, then (a) "you" and "your" includes you and that business or entity, (b) you represent and warrant that you are an authorized representative of the business or entity with the authority to bind the entity to these Terms, and that you agree to these Terms on the entity's behalf, and (c) your business or entity is legally and financially responsible for your access or use of the Services as well as for the access or use of your account by others affiliated with your entity.

You can accept these Terms by accessing or using our Services. You understand and agree that we will treat your access or use of the Services as acceptance of these Terms from that point onwards.

We may amend these Terms from time to time, for instance when we update the functionality of our Services, when we combine multiple features into a single service, or when there are regulatory changes. We will use commercially reasonable efforts to generally notify all users of any material changes to these Terms, such as through a notice on our Service, however, you should look at these Terms regularly to check for such changes.

We will also update the "Last Updated" date at the top of these Terms, which reflects the effective date of such Terms. Your continued access or use of the Services after the effective date of the new Terms constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop accessing or using the Services.

To access or use some of our Services, you must create an account with us and log in to your account. If you don't log in to your account, some features will be unavailable. When you create your account, you must provide accurate and up-to-date information. It is important that you maintain and promptly update your details and any other information you provide to us in connection with your account and keep such information current and complete.

It is important that you keep your account credentials confidential and that you do not disclose them to any third party. If you know or suspect that any third party knows your password or has accessed your account, you must notify us immediately at: serbachat.app@gmail.com

You agree that you are solely responsible (to us and to others) for the activity that occurs under your account.

We reserve the right to disable your user account at any time, if you have failed to comply with any of the provisions of these Terms, or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services or infringe on or violate any third party rights, or violate any applicable laws or regulations.

If you no longer want to use our Services, and would like your account deleted, contact us at: serbachat.app@gmail.com, or you can delete your account on the settings page of our Service. Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information (including, but not limited to, your conversations, your User Memory) in connection with your account.

Usage Limits

The Services have the following usage limits:

• Free Tier: Users on the free tier are limited to 20 chat messages per day.
• Pro Subscription: Users with an active Pro subscription can send up to 300 chat messages per day.

These limits are subject to change at our discretion. We will notify users of any changes through the Service.

Prohibited Activities

You shall not and shall not permit or assist anyone to:

• Use the Services or Output to develop applications, products, services or models competing with the Services or us;
• Use the Services for the purpose of engaging or assisting in illegal or high risk activities, such as:
  • Military and warfare;
  • Development of weapons, explosives, or dangerous materials;
  • Management or operation of critical infrastructure;
  • Creation or distribution of controlled substances or services;
  • Activities with high risk of economic harm;
• Use the Services for political purposes (e.g., building chatbots for political campaigning or advocacy or lobbying purposes);
• Use the Services for fraudulent, misleading or deceptive activities, including but not limited to passing off chatbot-generated answers as human-generated, plagiarism or academic dishonesty, disinformation, scams or phishing;
• Use the Services to send any form of unauthorized or unsolicited messages including advertising, promotional materials or spam;
• Use the Services to generate, express or promote content that:
  • Is hateful, defamatory, offensive, abusive, tortious or vulgar;
  • Is deliberately designed to provoke or antagonize another or is bullying or trolling another;
  • May harass, intimidate, threaten, harm, hurt, scare, distress, embarrass or upset another;
  • Is discriminatory such as discriminating another based on race, gender, sexuality, religion, nationality, disability or age;
  • Is pornographic, obscene, or sexually explicit (NSFW content is strictly prohibited);
  • Facilitates, promotes, incites or glorifies violence or terrorist/extremism content;
  • Exploits, harms, or attempts to exploit or harm minors or exposes minors to such content;
  • Would constitute, encourage or provide instructions for a criminal offence;
• Impersonate or attempt to impersonate any person (living or dead) or entity, including using another's account without authorization;
• Use the chatbots or the Services in an automated fashion that exceeds any rate limits;
• Use Input or generate Output containing viruses, trojans, worms, logic bombs or other materials that are malicious or harmful;
• Use the Services in any manner that may infringe on, misappropriate or violate any rights of any person or entity, including any intellectual property rights;
• Use the Services in any manner that may infringe on the privacy of any third party, such as unlawfully collecting or disclosing personal identifiable information;
• Use the Services to engage in professional activities or offer professional advice without proper qualifications (e.g., legal, financial, medical advice);
• Reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or underlying technologies of the Services;
• Rent, lease, distribute, license, transfer or sell the Services or any part thereof;
• Gain or attempt to gain unauthorized access to the Services, interfere with the proper working of the Services, or bypass any security measures;
• Remove copyright or other proprietary notations from Output;
• Extract Output or content from the Services by scraping, web data extraction or any automated method.

In addition to the above, your access to and use of the Services must, at all times, be compliant with applicable laws and regulations. If you breach these Terms or violate applicable laws, we may suspend or terminate your account or access to the Services with or without notice.

Reporting Violations

If you encounter inappropriate content, AI responses, or user behavior that violates these Terms, you can report it using the "Report" feature within the app, or contact us through the "Help & Feedback" section in the app or by emailing serbachat.app@gmail.com.

The Services are owned by us. We and our licensors own all right, title and interest in and to the Services, and reserve all right, title and interest other than the limited license expressly granted to you under these Terms.

Subject to your compliance with these Terms, we grant to you a non-exclusive, limited, non-transferable, non-sublicensable, revocable right to access and use the Services for your personal and non-commercial use. You acknowledge and agree that we may terminate the license granted to you at any time for breach of these Terms or for any other reason upon a written notice to you, to the extent permitted by local law.

During your use of the Services, you may submit prompts, text, audio, files or other content or materials ("Input") to the Services, and receive response or other output generated based on or in response to your Input ("Output"). Between you and us, you own your Input, subject to the license granted to us hereunder. We do not claim ownership of the Output.

We will use your Input and the Output to provide, maintain, operate, develop or improve the Services or the underlying technologies supporting the Services. By using SerbaChat, you hereby grant to us and our third party partners (including LLM providers), a non-exclusive, royalty-free, sublicensable, transferable, worldwide license to reproduce, use, and modify your Input and Output in connection with the provision of the Services.

You represent and warrant that you own or have necessary license, authorization or clearance to submit your Input to the Services. You shall only be responsible for ensuring that your Input is non-infringing and complies with applicable laws and regulations as well as these Terms. You shall indemnify, defend and hold us harmless against any claims arising from or in connection with your Input and the Output.

Confidential Information: You shall not submit confidential information or sensitive personal data as Input to the Services. You expressly acknowledge and agree that we don't have any confidential obligations towards any of your Input. We may disclose your Input for complying with applicable laws and regulations, enforcing these Terms, preventing fraud, fixing security or technical issues or in other circumstances we deem necessary.

SerbaChat utilizes third-party Large Language Models ("LLMs") accessed through services such as OpenRouter to provide AI chatbot functionality.

When you interact with the Service, text inputs and other related data may be transmitted to these third-party providers for processing and generating responses.

These providers operate independently and have their own privacy and security policies that you should review.

SerbaChat does not control nor is directly responsible for their services. Users are advised not to share sensitive personal information during interactions with the AI chatbots.

We respect intellectual property rights and ask you to do the same. We reserve the right, with or without notice, at any time and in our sole discretion to block access to and/or terminate the accounts of any user who infringes on or is alleged to infringe on any copyrights or other intellectual property rights.

If you find inappropriate response, Output, or content that violates applicable laws and regulations, or if you believe that your intellectual property rights have been infringed, please contact us at: serbachat.app@gmail.com or use the "Report" feature within the app.

Written claims alleging copyright infringement must include the following information:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that has been infringed;
• A description of the infringing material and where it is located on the Service;
• Your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

If you choose to contribute by sending us feedback, suggestions, ideas for products, services, features, or any related materials (collectively, the "Feedback") through the "Help & Feedback" feature in the app or by email, the following terms will apply:

By sending Feedback to us, you agree that:

• We have no obligation to review, consider, or implement your Feedback, or to return to you all or part of any Feedback for any reason;
• Feedback is provided on a non-confidential basis, and we are not under any obligation to keep any Feedback you send confidential or to refrain from using or disclosing it in any way;
• You irrevocably grant us perpetual and unlimited permission to reproduce, distribute, create derivative works of, modify, publicly perform, communicate to the public, make available, publicly display, and otherwise use and exploit the Feedback and derivatives thereof for any purpose and without restriction, free of charge and without attribution of any kind.

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS US, OUR AFFILIATES, LICENSORS AND THIRD PARTY PARTNERS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND ADVISORS FROM ANY AND ALL CLAIMS, LIABILITIES, LOSSES, DAMAGES, COSTS, AND EXPENSES, INCLUDING, BUT NOT LIMITED TO, ATTORNEYS' FEES AND EXPENSES, ARISING OUT OF A BREACH BY YOU OR ANY USER OF YOUR ACCOUNT OF THESE TERMS, YOUR VIOLATION OF APPLICABLE LAWS AND REGULATIONS OR THIRD PARTY RIGHTS, YOUR FRAUD OR OTHER ILLEGAL ACTS, OR YOUR INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE, TO THE EXTENT PERMITTED BY THE APPLICABLE LAW.

NOTHING IN THESE TERMS SHALL AFFECT ANY STATUTORY RIGHTS THAT YOU CANNOT CONTRACTUALLY AGREE TO ALTER OR WAIVE AND ARE LEGALLY ALWAYS ENTITLED TO AS A CONSUMER.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WE MAKE NO WARRANTY, REPRESENTATION OR CONDITION TO YOU WITH RESPECT TO THEM, WHETHER EXPRESSED OR IMPLIED. IN PARTICULAR, WE DO NOT REPRESENT OR WARRANT TO YOU THAT:

• YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS;
• YOUR USE OF THE SERVICES OR ANY PART THEREOF WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR;
• ANY OUTPUT OR OTHER INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE, UP-TO-DATE, RELIABLE, NON-INFRINGING OR SECURE;
• DEFECTS IN THE OPERATION OR FUNCTIONALITY OF THE SERVICES WILL BE CORRECTED.

WE MAY CHANGE, SUSPEND, WITHDRAW OR RESTRICT THE AVAILABILITY OF ALL OR ANY PART OF OUR SERVICE OR SERVICES FOR BUSINESS AND OPERATIONAL REASONS AT ANY TIME WITHOUT NOTICE.

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAWS. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE AND FOR FRAUD OR FRAUDULENT MISREPRESENTATION.

SUBJECT TO THE PARAGRAPH ABOVE, WE SHALL NOT BE LIABLE TO YOU FOR:

• ANY LOSS OF PROFIT OR BUSINESS (WHETHER INCURRED DIRECTLY OR INDIRECTLY);
• ANY LOSS OF GOODWILL OR BUSINESS REPUTATION;
• ANY LOSS OF OPPORTUNITY;
• ANY LOSS OF DATA SUFFERED BY YOU;
• ANY INDIRECT OR CONSEQUENTIAL LOSSES WHICH MAY BE INCURRED BY YOU;
• ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU AS A RESULT OF:
  • ANY CHANGES WHICH WE MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES;
  • THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
  • YOUR FAILURE TO PROVIDE US WITH ACCURATE ACCOUNT INFORMATION;
  • YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL.

YOU ARE RESPONSIBLE FOR ANY MOBILE OR NETWORK CHARGES THAT MAY APPLY TO YOUR USE OF OUR SERVICES, INCLUDING DATA CHARGES. IF YOU'RE UNSURE WHAT THOSE CHARGES MAY BE, YOU SHOULD ASK YOUR MOBILE OR NETWORK SERVICE PROVIDER BEFORE USING THE SERVICES.

Subscription Tiers

The Services offer two tiers:

• Free Tier: Limited to 20 chat messages per day. No payment required.
• Pro Subscription: Provides 300 chat messages per day and access to additional features. Requires a paid subscription.

Payment Processing

Payments for Pro subscriptions are processed through Google Play Store. We do not directly collect or store your payment card information. All payment processing is handled by Google according to their privacy policy and terms of service.

You must provide accurate payment information and authorize Google to charge you for the subscription. Payment will be subject to verification checks. In the event that we don't receive the necessary authorization, we cannot be held responsible for any delay or failure to deliver your purchase.

Subscription Period and Renewal

You will be charged in advance on a recurring basis (monthly or as otherwise specified during purchase). At the end of each period, your subscription will automatically renew under the same terms unless you decide to cancel it or we cancel it.

Cancellation and Refunds

Important: We generally do not offer refunds for payments received, unless mandated by applicable law. However, in certain special circumstances, we may consider providing refunds at our sole discretion.

You retain the right to cancel your subscription at any time through the Google Play Store. Where you cancel your subscription, you may continue to use the Pro subscription features until the end of the current subscription period.

These Terms do not supersede any local consumer protection laws that may be in place regarding your rights to cancellation or refunds.

Price Changes

We reserve the right to adjust the subscription costs at our sole discretion and at any given time. Any changes to the subscription costs will take effect at the conclusion of the ongoing subscription period. We will notify users of any price changes through the Service or by email.

Taxes and Fees

Unless stated otherwise, the costs shown on the Service may exclude taxes and fees that apply to your purchase. The amount of any applicable taxes or fees will be added to the purchase price and displayed during checkout, prior to your confirmation of the purchase order. You are solely responsible for paying any applicable taxes and fees.

These Terms will remain effective unless terminated.

You may terminate your use of the Services at any time by deleting your account. We may terminate the provision of the Services or these Terms at any time with or without notice to you. If we terminate your account or you delete your account, these Terms between you and us will automatically terminate.

The right and license you grant to us or other users of the Services under these Terms, and any sections of these Terms which, by their nature, should survive the termination of these Terms shall survive.

Applicable Law and Jurisdiction

These Terms, their subject matter and their formation, are governed by the laws of the Republic of Indonesia. Any dispute arising out of or in connection with these Terms, including any question regarding existence, validity or termination of these Terms, shall be referred to and finally resolved by arbitration administered by the Indonesian National Arbitration Board (Badan Arbitrase Nasional Indonesia or "BANI").

The arbitration shall be conducted in accordance with the Rules of BANI for the time being in force, which Rules are deemed to be incorporated by reference into this section. The seat and venue of arbitration shall be Jakarta, Indonesia. The language of arbitration shall be Indonesian or English.

We and you agree that the BANI arbitration award is final, binding and cannot be disputed by us or you. We and you hereby waive, to the fullest extent possible, any right to appeal or challenge any award.

Age Limit

The Services are only for people 13 years old and over. By accepting these Terms, you confirm that you are over 13 years old.

If you are under age 13, you may only use the Services with the consent of your parent or legal guardian. Please be sure your parent or legal guardian has reviewed, discussed and agreed to these Terms with you.

Entire Agreement

These Terms (including supplemental terms below and other agreements, terms, policies, guidelines and documents incorporated herein) constitute the entire agreement between you and us regarding your use of the Services and supersede any prior agreements, communications or understandings between you and us on that subject.

Assignment

You may not assign or transfer these Terms. We may assign or transfer these Terms or our rights or obligations hereunder to our affiliates or in connection with a merger, acquisition or sale of all or substantially all of our assets.

Processing of Personal Data

If your uploaded content contains personal data, you are responsible and accountable for this data. You confirm that you are either the owner of this data or that you have the necessary rights and permissions to use this data, and you represent to us that you are processing such data in accordance with applicable law.

No Waiver

Our failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.

Security

We do not guarantee that our Services will be secure or free from bugs or viruses. You must implement reasonable and appropriate measures designed to help secure your access to and use of the Services. You are responsible for configuring your information technology, computer programs and platform to access our Services. You should use your own virus protection software.

Severability

If any court of law, having jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of these Terms, and the remaining provisions of these Terms will continue to be valid and enforceable.

Language

These Terms are prepared in the English language. In the event of any inconsistency or different interpretation between the English text and any translation, the English text shall prevail. You acknowledge that you have read these Terms and understand the content of these Terms and that these Terms have been entered into freely and without duress.

If you are using the Services in the EEA, Switzerland or the UK, additional terms apply as specified in our separate European Terms of Service. Please contact us at serbachat.app@gmail.com for more information.

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as outlined in our Privacy Policy. These Terms do not limit any rights you may have under California or other applicable consumer protection laws.

Questions, comments and requests regarding these Terms of Service should be addressed to: serbachat.app@gmail.com

You can also reach us through the "Help & Feedback" section within the SerbaChat app.

By using SerbaChat, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.